Still have questions on your Pentair IntelliSync? Only one selected professional can monitor a ChemCheck at one time. Only one selected professional can monitor an IntelliSync at one time.

Need help getting the most out of your mobile app and your connected softener? Still have questions on your Pentair Connected Softener? Our customer service team is here to help you.

In addition to such user account level security measures, Pentair has structured the backend architecture to identify security threats and limit exposure. First and foremost, in order to protect your account, we have built our sign up process to be simple but secure with mandatory email verification as well as mandatory strong password requirement. Only one selected professional can monitor a connected water softener at one time. Yes, you can choose to revoke access and request a new water treatment professional to assist with remote troubleshooting, monitoring and service. To confirm or change these settings, open your Pentair Home app, go to Account and select Notifications. Your Notification settings are likely set to text but not email. Once Wifi connection has been restored, your Pentair Home or Pentair Pro App will automatically reconnect the water softener. This will not cause an interruption in your softened water cycle or the function of your system, but it could interrupt data flow to the Pentair Home and Pentair Pro Apps. Your water softener is connected to the Pentair Home and Pentair Pro Apps, which are ready to accept additional Pentair Connected devices as they become available. Other persons in your household can use the same email address and password to access your account. Have questions about your system or Pentair Home app? You can have only one email address with an associated password on your account. Login options are compatible with most WiFi-enabled devices. Connected devices improve our health, enhance our lives and keep our families safe. Take charge of the water in your home! The Pentair Home app delivers a connected experience for home water management, giving you peace of mind.

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